Refund and cancellation policy

This policy applies to Staffly HCM subscriptions contracted with ITEVOX, SAPI de C.V. ("ITEVOX"). If your company signed a service agreement, purchase order, or addendum with different terms, those terms prevail over this policy.

During the early access program no online payments are accepted; any charges are agreed by contract.

You can cancel your subscription at any time by writing to support@stafflyhcm.com or through the channels agreed in your contract. Cancellation takes effect at the end of the current billing period, and the service remains available until then.

Cancelling carries no additional penalties, but it does not waive payment for periods already started.

Monthly periods already started are not refundable and are not prorated.

For annual plans paid in advance, after cancellation the service continues until the end of the contracted term. A prorated refund of full unused months applies only when cancellation is due to an uncured material breach by ITEVOX, or when ITEVOX discontinues the service.

Erroneous or duplicate charges are refunded in full. Report them within 30 calendar days of the charge.

Credits (for example, those arising from an SLA) are applied to future invoices for the same service. They cannot be exchanged for cash, do not accrue interest, and expire when the contractual relationship ends.

Write to support@stafflyhcm.com from an account associated with your organization, including the date and amount of the charge and the reason for the request. We reply within 5 business days; approved refunds are paid through the same method as the original charge.

Nothing in this policy limits rights granted to you by applicable law that cannot be waived by contract.